SMS Delivery Delays to the US Google Voice Network Using a Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to the US Google Voice Network using a subset of shortcodes. This incident has been resolved.

Posted Jun 06, 2022 - 18:20 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to the US Google Voice network over a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 06, 2022 - 16:20 PDT

Update

We are continuing to work with our carrier partner to resolve the issue causing SMS delivery delays when sending messages to the US Google Voice network over a subset of shortcodes. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 06, 2022 - 14:20 PDT

Update

We are experiencing SMS delivery delays when sending messages to the US Google Voice network over a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 06, 2022 - 13:22 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS Delivery Delays to the US Google Voice Network Using a Subset of Shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 06, 2022 - 13:17 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).