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        User Authentication Identity API Errors for XL Axiata in Indonesia

        Incident Report for Twilio

        Monitoring

        Twilio customers should not be experiencing Authentication Identity API errors for XL Axiata in Indonesia anymore. Our team has implemented a fix and we will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Posted Mar 11, 2026 - 17:11 PDT

        Investigating

        Twilio customers may be experiencing User Authentication Identity API errors for XL Axiata in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Mar 11, 2026 - 16:12 PDT
        This incident affects: CARRIER NETWORK (Verify Silent Network Auth).
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