Outbound SMS issue to Movilnet network in Venezuela

Incident Report for Twilio

Resolved

Movilnet is experiencing a signaling issue causing SMS Delivery Issues to Movilnet Venezuela. The operator is unable to provide an estimated time of restoration. Our support engineers will be in contact with impacted customers directly.

Posted Apr 07, 2020 - 20:01 PDT

Update

We are continuing to work with our carrier partner to resolve the issue. We will provide further updates as the information becomes available.

Posted Apr 07, 2020 - 15:52 PDT

Identified

We are continuing to work with our carrier partner to resolve the issue. We will provide further updates as the information becomes available.

Posted Apr 07, 2020 - 11:32 PDT

Update

We are continuing to work with our carrier partner to resolve the issue. We will provide further updates as the information becomes available.

Posted Apr 07, 2020 - 09:10 PDT

Investigating

We're currently observing non-deliveries for outbound messages to the Movilnet network in Venezuela. Our engineers are working with our carrier partner to resolve this issue.

Posted Apr 07, 2020 - 08:09 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).