Automated Alert: No Customer Impact

Incident Report for Twilio

Resolved

We have fully investigated the delivery delay issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. We learned that this was a restriction and not an incident. All systems are operational.

Posted Dec 29, 2020 - 06:19 PST

Update

We continue to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 29, 2020 - 04:41 PST

Investigating

We are experiencing SMS delivery delays when sending messages from international long code to Viva Kuwait numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 60 minutes or as soon as more information becomes available.

Posted Dec 29, 2020 - 03:42 PST