Subset of Inbound Messages Failing When Message Redaction is Enabled

Incident Report for Twilio

Resolved

The fix implemented have been stable and did not cause any additional issues. This incident has been resolved.

Posted Oct 23, 2020 - 19:28 PDT

Update

A fix has been implemented and we are continuing to monitor the results. We will have another update in 30 minutes or as soon as more information is available

Posted Oct 23, 2020 - 19:19 PDT

Update

A fix has been implemented and we are continuing to monitor the results. We will have another update in 30 minutes or as soon as more information is available.

Posted Oct 23, 2020 - 18:49 PDT

Monitoring

A fix has been implemented and we are now monitoring the results. We will have another update in 30 minutes or as soon as more information is available.

Posted Oct 23, 2020 - 18:19 PDT

Identified

We continue to work with our engineers to resolve the issue resulting in a subset of inbound multi-segment messages failing when message redaction is enabled. We will have another update in 2 hours or as soon as more information is available.

Posted Oct 23, 2020 - 16:32 PDT

Update

We have identified an issue resulting in a subset of inbound multi-segment messages failing when message redaction is enabled. We are working with our engineers to resolve the issue and will have another update in 1 hour or as soon as more information is available.

Posted Oct 23, 2020 - 15:33 PDT

Investigating

Our monitoring systems have detected a potential Messaging issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 23, 2020 - 15:11 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).