SMS Delivery Delays to and From French Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to, and receiving messages from, a subset of French numbers, to a subset of Twilio domestic long code numbers. This incident has been resolved.

Posted Aug 18, 2023 - 04:53 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to, and receiving messages from, a subset of French numbers, to a subset of Twilio domestic long code numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 18, 2023 - 02:57 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to, and receiving messages from, a subset of French numbers, to a subset of Twilio domestic long code numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour, or as soon as more information becomes available.

Posted Aug 18, 2023 - 01:58 PDT

This incident affected: CARRIER NETWORK (SMS, Europe).