Subset of Faxes Sent From Twilio Failing with Error “Media File Is Invalid”

Incident Report for Twilio

Resolved

We are no longer experiencing the issue of faxes failing with a “Media file is invalid” error. This incident has been resolved.

Posted May 18, 2021 - 16:05 PDT

Monitoring

We are observing recovery for the issue of faxes failing with a “Media file is invalid” error when sent from Twilio. We will continue monitoring and provide an update in 30 minutes or as soon as we have more information.

Posted May 18, 2021 - 15:38 PDT

Update

We are experiencing an issue where a subset of faxes sent from Twilio are failing with a “Media file is invalid” error. Our engineering team is actively investigating. We will provide an update in 1 hour or as soon as we have additional information.

Posted May 18, 2021 - 15:14 PDT

Investigating

We've become aware of a potential issue with Programmable Fax. A subset of faxes are failing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 18, 2021 - 14:54 PDT