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        Delays in Receiving Message Delivery Reports When Sending to all Networks in the USA via Shortcode

        Incident Report for Twilio

        Resolved

        We are no longer seeing delay in receiving message delivery reports when sending to all Networks in the USA via Shortcode. This issue is now resolved.
        Posted Feb 22, 2021 - 17:55 PST

        Monitoring

        We are observing recovery in delivery report delays when sending to all networks in the USA on Twilio Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 60 minutes or as soon as more information becomes available.
        Posted Feb 22, 2021 - 17:13 PST

        Update

        We are experiencing delays in receiving message delivery reports when sending to all Networks in the USA via Shortcode. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
        Posted Feb 22, 2021 - 17:03 PST

        Update

        We are experiencing delays in receiving message delivery reports when sending to all Networks in the USA via Shortcode. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
        Posted Feb 22, 2021 - 16:59 PST

        Investigating

        Our monitoring systems have detected a potential issue with SMS Delivery Report Delay to all Networks in the USA via Shortcode. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Feb 22, 2021 - 16:42 PST