SMS Delivery Failures to Claro Network in Puerto Rico

Incident Report for Twilio

Resolved

We are observing successful SMS delivery to Claro Network in Puerto Rico. This incident has been resolved.

Posted Dec 11, 2022 - 13:27 PST

Monitoring

We are observing successful SMS delivery to Claro Network in Puerto Rico. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 11, 2022 - 11:39 PST

Update

We are still experiencing SMS delivery delays when sending messages to Claro Network in Puerto Rico Over a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Dec 11, 2022 - 04:17 PST

Update

We are still experiencing SMS delivery delays when sending messages to Claro Network in Puerto Rico Over a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Dec 10, 2022 - 20:18 PST

Update

We are still experiencing SMS delivery delays when sending messages to Claro Network in Puerto Rico Over a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Dec 10, 2022 - 16:27 PST

Update

We are still experiencing SMS delivery delays when sending messages to Claro Network in Puerto Rico Over a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available

Posted Dec 10, 2022 - 14:31 PST

Investigating

We are experiencing SMS delivery delays when sending messages to Claro Network in Puerto Rico Over a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 10, 2022 - 13:31 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America).