SMS Delivery Failures to MTN Network in Zambia

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failure to the MTN Network in Zambia. This incident has been resolved.

Posted Jul 25, 2025 - 09:04 PDT

Monitoring

We are observing successful SMS delivery sending to the MTN Network in Zambia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 25, 2025 - 07:03 PDT

Update

We are experiencing SMS delivery failures sending to the MTN Network in Zambia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Jul 25, 2025 - 06:20 PDT

Update

We are experiencing SMS delivery failures sending to the MTN Network in Zambia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 25, 2025 - 02:20 PDT

Update

We are experiencing SMS delivery failures sending to the MTN Network in Zambia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 25, 2025 - 00:31 PDT

Investigating

We are experiencing SMS delivery failures sending to the MTN Network in Zambia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 24, 2025 - 23:38 PDT

This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).