SMS Delivery Delays and Failures to US Google Voice Over a Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to US Google Voice network over a subset of short codes. This incident has been resolved.

Posted May 18, 2022 - 12:30 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to US Google Voice. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 18, 2022 - 11:02 PDT

Update

We continue experiencing SMS delivery delays and failures when sending messages to US Google Voice network over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Posted May 18, 2022 - 06:45 PDT

Update

We are still experiencing SMS delivery delays and are now experiencing delivery failures when sending messages to US Google Voice network over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted May 17, 2022 - 14:47 PDT

Update

We are still experiencing SMS delivery delays and are now experiencing delivery failures when sending messages to US Google Voice network over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 12 hours or as soon as more information becomes available.

Posted May 17, 2022 - 14:36 PDT

Update

We continue experiencing SMS delivery delays and are now experiencing delivery failures when sending messages to US Google Voice network over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 12 hours or as soon as more information becomes available.

Posted May 17, 2022 - 02:46 PDT

Update

We continue experiencing SMS delivery delays when sending messages to US Google Voice network over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted May 16, 2022 - 22:11 PDT

Update

We continue experiencing SMS delivery delays when sending messages to US Google Voice network over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted May 16, 2022 - 14:11 PDT

Update

We continue experiencing SMS delivery delays when sending messages to US Google Voice network over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted May 16, 2022 - 10:28 PDT

Update

We are still experiencing SMS delivery delays when sending messages to US Google Voice network over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 16, 2022 - 08:38 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to US Google Voice. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 16, 2022 - 07:31 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).