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        Voice Call Failures from Twilio Phone Numbers to Vivo Brazil

        Incident Report for Twilio

        Update

        Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Jun 03, 2026 - 16:33 PDT

        Update

        Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Posted Jun 03, 2026 - 00:33 PDT

        Update

        Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted Jun 02, 2026 - 16:32 PDT

        Update

        Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Jun 02, 2026 - 12:32 PDT

        Update

        Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jun 02, 2026 - 10:31 PDT

        Identified

        Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Jun 02, 2026 - 09:31 PDT

        Investigating

        Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Jun 02, 2026 - 09:28 PDT
        This incident affects: CARRIER NETWORK (Voice, Latin America).