Our Engineers are Investigating an Issue with Voice Transcription Delays

Incident Report for Twilio

Resolved

We are no longer experiencing delays in Voice transcription service. This incident has been resolved.

Posted Mar 10, 2022 - 19:18 PST

Monitoring

We are observing recovery in Voice transcription service delays. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 10, 2022 - 17:41 PST

Update

We are investigating delays in the Voice transcription service. We expect to provide another update in 2 hour or as soon as more information becomes available

Posted Mar 10, 2022 - 17:10 PST

Investigating

We are investigating delays in the Voice transcription service. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Mar 10, 2022 - 16:14 PST

Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue where Twilio users experienced increase latency for the Voice transcription services for 15 minutes between 3:30 and 3:45 Pacific Time on March 10th 2022. During this period, customers may have experienced voice transcription delays. The latency has been resolved and our engineers have resolved the issue and are monitoring the situation. We will follow up and provide customer impact details within 2 hours.

Posted Mar 10, 2022 - 16:05 PST

This incident affected: PROGRAMMABLE VOICE US1 (Recording Transcriptions US1).