The issue with packet loss affecting Programmable Video and Voice services has been resolved, and the services are functioning normally at this time.
Posted Dec 06, 2020 - 12:00 PST
Monitoring
Our Video and Voice Product are now operating normally. We will continue to monitor the situation before we mark the incident as fully resolved. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Dec 06, 2020 - 10:31 PST
Investigating
Our monitoring systems have detected a potential issue with Voice and Video services. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Dec 06, 2020 - 10:10 PST
This incident affected: PROGRAMMABLE VIDEO (Group Rooms, Network Traversal Service) and CARRIER NETWORK (Voice, North America, Voice, Latin America, Voice, APAC, Voice, Europe, Voice, Middle East & Africa).
