MMS Delivery Delay to USA Networks for a Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays to USA networks using a subset of short codes. This incident has been resolved.

Posted Dec 20, 2021 - 23:20 PST

Monitoring

We are observing a recovery from the MMS delivery delays to USA networks using a subset of short codes. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 20, 2021 - 21:31 PST

Update

We are continuing to investigate the issue causing MMS delivery delays to USA networks using a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Dec 20, 2021 - 17:15 PST

Update

We are continuing to investigate the issue causing MMS delivery delays to USA networks using a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Dec 20, 2021 - 13:15 PST

Update

We are experiencing MMS delivery delays to USA networks using a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 20, 2021 - 11:16 PST

Update

We are experiencing MMS delivery delays to USA networks using a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 20, 2021 - 10:16 PST

Investigating

We've become aware of a potential issue with MMS delivery delays to USA networks using a subset of short-codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 20, 2021 - 10:09 PST

This incident affected: CARRIER NETWORK (MMS Short Code, North America).