VoiceBase Transcription Delays

Incident Report for Twilio

Resolved

Delays with VoiceBase transcriptions has been resolved and recording transcriptions are operating normally at this time.

Posted May 02, 2024 - 07:30 PDT

Monitoring

We are observing recovery with VoiceBase transcriptions. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 02, 2024 - 05:30 PDT

Update

We are continuing to experience VoiceBase transcriptions delays. Our engineers are working to get this issue resolved. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 02, 2024 - 04:55 PDT

Update

We are experiencing VoiceBase transcription delays. Our engineers are working to get this issue resolved. We will provide an update in 1 hour or as soon as more information becomes available.

Posted May 02, 2024 - 04:06 PDT

Investigating

Our monitoring systems have detected a potential issue with transcription delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 02, 2024 - 03:49 PDT

This incident affected: PROGRAMMABLE VOICE US1 (Recording Transcriptions US1).