Issue Accessing WhatsApp Sender Configuration

Incident Report for Twilio

Resolved

Access issues to the WhatsApp sender configuration page in the Twilio Console have been resolved, and the service is operating normally at this time.

Posted Feb 03, 2026 - 22:07 PST

Identified

We have identified the issue and are actively working on the fix where customers are unable to access the WhatsApp sender configuration page in the Twilio Console. Affected users may encounter an error message stating, "Something went wrong. An internal server error has occurred. We are unable to handle this request at the moment. Try again later."

We will provide updates in 4 hours or as soon as more information becomes available.

Posted Feb 03, 2026 - 21:50 PST

Update

We are currently investigating an issue where some customers are unable to access the WhatsApp sender configuration page in the Twilio Console. Affected users may encounter an error message stating, "Something went wrong. An internal server error has occurred. We are unable to handle this request at the moment. Try again later."

Our engineering teams has been engaged and are actively investigating. We will provide updates in 2 hours or as soon as more information becomes available.

Posted Feb 03, 2026 - 19:50 PST

Investigating

We are currently investigating an issue where some customers are unable to access the WhatsApp sender configuration page in the Twilio Console. Affected users may encounter an error message stating, "Something went wrong. An internal server error has occurred. We are unable to handle this request at the moment. Try again later."

Our engineering teams has been engaged and are actively investigating. We will provide updates in 1 hour or as soon as more information becomes available.

Posted Feb 03, 2026 - 18:53 PST

This incident affected: PROGRAMMABLE MESSAGING (Messaging Channels).