SMS to AT&T and Cricket Wireless delayed for subset of US Short Codes

Incident Report for Twilio

Resolved

The issue of delay in delivery of SMS to AT&T and Cricket Wireless from a subset of Twilio US Short Codes has been resolved. SMS to North America is currently operating normally.

Posted Feb 20, 2019 - 15:39 PST

Monitoring

We are observing recovery in sending SMS to AT&T and Cricket Wireless from a subset of Twilio US Short Codes. We are actively monitoring and we will provide update shortly.

Posted Feb 20, 2019 - 14:02 PST

Identified

We are continuing to see delay in delivering SMS to AT&T and Cricket Wireless. We are continuing to work with our partner to resolve this issue. We will provide an update in another 1 hour or sooner when we have further information.

Posted Feb 20, 2019 - 13:42 PST

Update

We are continuing to investigate this issue.

Posted Feb 20, 2019 - 12:59 PST

Update

We are continuing to investigate this issue.

Posted Feb 20, 2019 - 12:57 PST

Investigating

We are observing delays in sending SMS to AT&T and Cricket Wireless from the subset of Twilio US Short Codes. We are actively working with our carrier partner to resolve the issue. We will provide an update as soon as possible

Posted Feb 20, 2019 - 12:56 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America).