Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Degraded Service receiving International Calls in Hong Kong
Incident
Report for Twilio
Resolved
The issue impacting International calls to Hong Kong numbers has been resolved.
Monitoring
We have observed recovery for International Calls to Hong Kong phone numbers. Local calls in Hong Kong were not impacted by this issue. We will continue to monitor the issue to ensure full resolution.
Update
Update: We are continuing to work with our carrier parter to resolve the issue impacting International Calls to some Hong Kong phone numbers. Local calls in Hong Kong are fully functional. We will provide another update in 2 hours.
Update
Update: We are continuing to work with our carrier parter to resolve the issue impacting International Calls to some Hong Kong phone numbers. Local calls in Hong Kong are fully functional. We will provide an update in 2 hours.
Identified
Identified: We have identified an issue with our carrier partner impacting International Calls to some Hong Kong phone numbers. Local calls in Hong Kong are fully functional. We are working with our carrier partner to resolve this issue. We will provide an update in 1 hour.
Investigating
We are investigating an issue impacting International Calls to some Hong Kong phone numbers. We will provide an update in 30 minutes.
This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1, SIP Interface US1, Client Web US1, Client Mobile US1, Conference US1).