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        Notify SMS Requests Failed With 500s Errors if the Request Landed on OTK Pods

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        Resolved

        Notify SMS was degraded between 05/06/2026, 23:00 and 05/11/2026, 7:00 Pacific Time. During this period of time customers may have experienced Notify: SMS requests not getting delivered to users. The issue has now been resolved.
        Posted May 12, 2026 - 06:41 PDT
        This incident affected: PROGRAMMABLE MESSAGING (Notify).
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