SMS Delivery Delay To And From Twilio Numbers Towards Multiple Network In South Africa Over A Subset Of Long Code

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending and receiving messages To and From Twilio Numbers towards multiple network in South Africa over a subset of long code. This incident has been resolved.

Posted Dec 01, 2023 - 00:14 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages To and From Twilio Numbers towards multiple network in South Africa over a subset of long code. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 30, 2023 - 22:22 PST

Update

We are continuing to experience SMS delivery delays when sending and receiving messages To and From Twilio Numbers towards multiple network in South Africa over a subset of long code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 30, 2023 - 21:43 PST

Investigating

We are experiencing SMS delivery delays when sending and receiving messages To and From Twilio Numbers towards multiple network in South Africa over a subset of long code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 30, 2023 - 20:43 PST

This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).