Error While Purchasing +8150 JP Numbers for JP Customers

Incident Report for Twilio

Resolved

Error While Purchasing +8150 JP Numbers for JP Customers has been resolved and all phone numbers can be provisioned by customers normally at this time.

Posted May 21, 2023 - 23:56 PDT

Identified

We are investigating an issue affecting only JP customers purchasing +8150 JP numbers. All other numbers can still be provision by customers. Our engineers have identified the issue and is working on a fix to this issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 21, 2023 - 23:29 PDT

Investigating

We've become aware of a potential issue with Purchasing Japan Phone number on ex-KWC console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 21, 2023 - 22:22 PDT

This incident affected: PHONE NUMBERS.