Call Failures From Canadian Network Subscribers to a Subset of Twilio Toll Free Numbers

Incident Report for Twilio

Resolved

The issue affecting inbound calls to Twilio Canadian Toll Free numbers has been resolved, and the service is functioning normally at this time.

Posted Apr 03, 2025 - 17:16 PDT

Monitoring

We have started seeing recovery for inbound calls to Twilio Canadian Network Subscribers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 03, 2025 - 14:58 PDT

Investigating

We are observing (a subset of) call failures to Twilio Canadian Toll Free numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour as soon as more information becomes available.

Posted Apr 03, 2025 - 14:00 PDT

This incident affected: PROGRAMMABLE VOICE (PSTN) and CARRIER NETWORK (Voice, North America).