Emergency Address Registration Stuck in Pending

Incident Report for Twilio

Resolved

The issue affecting emergency address registration has been resolved and the service is functioning normally at this time.

Posted Jan 11, 2022 - 20:28 PST

Monitoring

The emergency address registration is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jan 11, 2022 - 19:58 PST

Identified

We have identified a service interruption with emergency address registration in which attempts to register an address for emergency calling are not successful and remain in the Pending state. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 11, 2022 - 19:10 PST

Update

We are still investigating a service interruption with emergency address registration in which attempts to register an address for emergency calling are not successful and remain in the Pending state. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 11, 2022 - 15:10 PST

Update

We are still investigating a service interruption with emergency address registration in which attempts to register an address for emergency calling are not successful and remain in the Pending state. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 11, 2022 - 13:10 PST

Update

We are investigating a service interruption with emergency address registration in which attempts to register an address for emergency calling are not successful and remain in the Pending state. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 11, 2022 - 12:12 PST

Investigating

Our monitoring systems have detected a potential issue with emergency address registration. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 11, 2022 - 12:02 PST

This incident affected: TWILIO PLATFORM (Other).