Delays with A2P campaign registration and de-registration events

Incident Report for Twilio

Resolved

We are no longer experiencing the issue causing delays when registering or deregistering A2P campaigns Brand Registration. This incident has been resolved.

Posted Feb 16, 2022 - 17:56 PST

Monitoring

We are seeing an improvement with the issue causing delays when registering or deregistering A2P campaigns has been identified. Our engineers will continue to monitor the registration events until resolved. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 16, 2022 - 15:58 PST

Update

The issue causing delays when registering or deregistering A2P campaigns has been identified. Our engineering team is actively working to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Feb 16, 2022 - 10:24 PST

Update

The issue causing delays when registering or deregistering A2P campaigns has been identified. Our engineering team is actively working to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Feb 16, 2022 - 06:23 PST

Update

The issue causing delays when registering or deregistering A2P campaigns has been identified. Our engineering team is actively working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Feb 16, 2022 - 02:26 PST

Update

The issue causing delays when registering or deregistering A2P campaigns has been identified. Our engineering team is actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 16, 2022 - 00:26 PST

Identified

The issue causing delays when registering or deregistering A2P campaigns has been identified. Our engineering team is actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 15, 2022 - 23:26 PST

Update

We are experiencing an issue with A2P campaign registration events. Customers may experience increased delays when registering or deregistering A2P campaigns. Our engineering team is actively working on the issue. We will update in 1 hour or as soon as we have more information.

Posted Feb 15, 2022 - 22:26 PST

Investigating

Our monitoring systems have detected a potential issue with A2P high volume campaign de-registration. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 15, 2022 - 21:56 PST

This incident affected: PROGRAMMABLE MESSAGING (SMS).