Onboard Hosted Number Failures

Incident Report for Twilio

Resolved

The issue with onboarding new hosted numbers to the Hosted SMS product has been resolved and is operating normally at this time.

Posted Jul 20, 2023 - 15:17 PDT

Update

We are investigating an issue with onboarding new hosted numbers to the Hosted SMS product. Customers are unable to onboard new hosted numbers. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 20, 2023 - 13:22 PDT

Update

We are investigating an issue with onboarding new hosted numbers to the Hosted SMS product. Customers are unable to onboard new hosted numbers. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 20, 2023 - 12:22 PDT

Investigating

Our monitoring systems have detected a potential issue with onboard new hosted numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 20, 2023 - 12:00 PDT

This incident affected: PHONE NUMBERS.