Service Degraded on Accepting DLRs on a Subset of MMS

Incident Report for Twilio

Resolved

Service interruption with MMS DLRshas been resolved and is operating normally at this time.

Posted Nov 21, 2023 - 16:41 PST

Identified

Based on further investigation engineers realized there was no actual service degradation within MMS DLRs and MO traffic. We are taking precautionary steps by scaling up to ensure the service is reliable, and expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 21, 2023 - 14:22 PST

Update

We are investigating a service interruption with MMS DLRs. We expect to provide another update in 2 hours or as soon as more information becomes available

Posted Nov 21, 2023 - 13:28 PST

Update

We are investigating a service interruption with MMS DLRs. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Nov 21, 2023 - 12:30 PST

Investigating

Our monitoring systems have detected a potential issue MMS Reports. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 21, 2023 - 12:06 PST

This incident affected: PROGRAMMABLE MESSAGING (MMS).