SMS Delivery Delays to Altice Network in the US from a Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Altice network in the US from a subset of short codes. This incident has been resolved.

Posted Jun 14, 2024 - 06:47 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Altice network in the US from a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 14, 2024 - 04:55 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Altice Network in the US from a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 14, 2024 - 04:02 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).