Degraded Audio quality on calls to some Twilio numbers

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Aug 26, 2019 - 05:53 PDT

Monitoring

Our metrics show audio quality on calls to Twilio Numbers in affected countries to be back on expected levels. We will continue monitoring and will provider an update as soon as we have more information

Posted Aug 26, 2019 - 04:41 PDT

Investigating

We have detected audio quality issues on calls to some Twilio numbers in Netherlands, Belgium, France and Ireland. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.

Posted Aug 26, 2019 - 03:50 PDT

This incident affected: CARRIER NETWORK (Voice, Europe).