On Call Engineers are Investigating

Incident Report for Twilio

Resolved

We are no longer experiencing issue and the issue was with our hosting provider, we were monitoring to check if customers or products are affected.

Posted Sep 27, 2021 - 04:38 PDT

Update

We are continuing to monitor the situation in order to make sure no Twilio customer or product are affected by it. We will provide another update within 1 hour or as soon as more information becomes available.

Posted Sep 27, 2021 - 03:54 PDT

Monitoring

Our investigation so far showed that this issue is not impacting our customers. We will continue to monitor the situation in order to make sure no Twilio customer or product are affected by it. We will provide another update within 30 minutes.

Posted Sep 27, 2021 - 03:25 PDT

Investigating

Our monitoring systems have detected a potential issue with multiple products. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 27, 2021 - 01:45 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).