Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Super SIM Network Connectivity Issues
Incident
Report for Twilio
Resolved
This incident has been resolved.
Update
The issue affecting connectivity in Super SIM has been resolved, and the service is functioning normally at this time.
Monitoring
We are now seeing recovery of the Super SIM connectivity issue. We are continuing to monitor for service stability. We will provide another update in 30 minutes or as soon as more information becomes available.
Update
To reduce the impact from a significant number of devices reconnecting at the same time, both Twilio and our impacted downstream connectivity partner blocked some attachment requests. This would have caused some SIMs to failover to backup IMSIs, connecting to alternative downstream partners. Both Twilio and the initially impacted downstream connectivity partner have begun allowing connections again. This should allow devices to reconnect as they could before the beginning of the incident. We currently see the number of Super SIM connected devices to be ~70% of what they were prior to the start of the incident.. We will provide another update in 4 hours or as soon as more information becomes available.
Update
We are experiencing Super SIM connectivity issues for a subset of customers. Our engineering team is actively working to fail over the traffic to different connectivity partner, 59% connections have been enabled. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We are experiencing Super SIM connectivity issues for a subset of customers. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Investigating
We are experiencing Super SIM connectivity issues for a subset of customers. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 30 minutes or as soon as more information becomes available.