Programmable Messaging Callback Failures

Incident Report for Twilio

Resolved

The issue with failures in delivering a subset of final message status callbacks (DELIVERED/UNDELIVERED) has been resolved and Programmable Messaging is operating normally at this time.

Posted May 22, 2023 - 11:07 PDT

Update

The issue with failures in delivering a subset of final message status callbacks (DELIVERED/UNDELIVERED) has been resolved and Programmable Messaging is operating normally at this time.

Posted May 22, 2023 - 10:26 PDT

Monitoring

We are observing recovery with the failures in delivering a subset of final message status callbacks (DELIVERED/UNDELIVERED) to our customers. Our engineers will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted May 22, 2023 - 10:04 PDT

Update

We are experiencing failures in delivering a subset of final message status callbacks (DELIVERED/UNDELIVERED) to our customers. Our engineers are working to restore the service. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted May 22, 2023 - 09:34 PDT

Update

We are experiencing delays in delivering message callbacks to our customers. Our engineers are working to restore the service. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted May 22, 2023 - 09:28 PDT

Investigating

We've become aware of a potential issue with SMS status callbacks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 22, 2023 - 09:08 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).