Super SIM Network Connectivity Issues

Incident Report for Twilio

Resolved

We are no longer experiencing Super SIM network connectivity issues. This incident has been resolved.

Posted Oct 13, 2021 - 02:26 PDT

Monitoring

We are now seeing recovery of the network connectivity issue. We are continuing to monitor for service stability. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Oct 13, 2021 - 02:01 PDT

Update

We are investigating an issue where devices using Super SIM may not be able to connect to the network. Devices with existing data sessions are not affected. We are actively working to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.

Posted Oct 13, 2021 - 01:02 PDT

Investigating

Our monitoring systems have detected a potential issue with Super SIM connectivity issues. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 13, 2021 - 00:38 PDT