The incident has been resolved and User Authentication Identity SNA failure increase for AT&T in the United States is operating normally.
Posted Aug 17, 2026 - 15:34 PDT
Monitoring
We have observed a recovery in User Authentication Identity SNA failure increase for AT&T in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Aug 17, 2026 - 15:04 PDT
Update
Twilio customers may be experiencing User Authentication Identity SNA failure increase for AT&T in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Aug 17, 2026 - 13:16 PDT
Identified
Twilio customers may be experiencing User Authentication Identity SNA failure increase for AT&T in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Aug 17, 2026 - 12:09 PDT
Investigating
Twilio customers may be experiencing User Authentication Identity SNA failure increase for AT&T in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Aug 17, 2026 - 11:54 PDT
This incident affected: CARRIER NETWORK (Verify Silent Network Auth).