Subset of Outbound Voice Call Errors

Incident Report for Twilio

Resolved

The issue causing errors initiating and modifying voice calls has been resolved, and the Programmable Voice service is operating normally at this time.

Posted Sep 09, 2021 - 09:34 PDT

Monitoring

A fix has been deployed and the Programmable Voice service is now operating normally. Upon investigation we also confirmed that the Programmable Video service was not affected by the incident. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Sep 09, 2021 - 09:04 PDT

Identified

Our engineers have identified the issue causing customers to experience errors initiating and modifying voice and video calls, and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 09, 2021 - 08:50 PDT

Update

We are currently experiencing an issue with the Programmable Voice and Video services. Some customers will experience errors initiating and modifying voice and video calls. Our engineers are actively investigating the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.

Posted Sep 09, 2021 - 08:39 PDT

Investigating

Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 09, 2021 - 08:20 PDT

This incident affected: PROGRAMMABLE VOICE (PSTN, Conference, TwiML) and DEVELOPER TOOLS (REST API).