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        SMS Delivery Receipts Delay to Movistar Network in Ecuador

        Incident Report for Twilio

        Resolved

        We are no longer experiencing delivery report delays when sending to Movistar Network in Ecuador. This incident has been resolved.
        Posted Dec 07, 2023 - 18:25 PST

        Update

        We are still observing recovery in delivery report delays when sending to Movistar Network in Ecuador. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Dec 07, 2023 - 16:25 PST

        Update

        We are observing recovery in delivery report delays when sending to Movistar Network in Ecuador. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Dec 07, 2023 - 14:25 PST

        Update

        We continue to observe recovery in delivery report delays when sending to Movistar Network in Ecuador. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        CARRIER NETWORK - SMS, Latin America
        Posted Dec 07, 2023 - 12:25 PST

        Monitoring

        We are observing recovery in delivery report delays when sending to Movistar Network in Ecuador. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Dec 07, 2023 - 10:18 PST

        Investigating

        After monitoring for some time, we started seeing a degradation of the service. We're experiencing delays in receiving message delivery reports when sending to Movistar Network in Ecuador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Dec 07, 2023 - 09:16 PST

        Monitoring

        We are observing recovery in delivery report delays when sending to Movistar Network in Ecuador. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Dec 07, 2023 - 07:16 PST

        Update

        We are experiencing delays in receiving message delivery reports when sending to Movistar Network in Ecuador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Dec 07, 2023 - 06:19 PST

        Investigating

        Our monitoring systems have detected a potential issue with SMS delivery receipts delay to Movistar network in Ecuador. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Dec 07, 2023 - 06:09 PST
        This incident affected: CARRIER NETWORK (SMS, Latin America).