SMS Delivery Delays From and To All Networks In Mexico Over a Subset of Domestic Longcodes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to all networks in Mexico. This incident has been resolved.

Posted Feb 21, 2023 - 20:01 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to all networks in Mexico over a subset of domestic longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 21, 2023 - 18:01 PST

Investigating

We are experiencing SMS delivery delays when sending and receiving messages over a subset of domestic longcodes to networks in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 21, 2023 - 17:11 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to all networks in Mexico over a subset of domestic longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Feb 21, 2023 - 16:40 PST

Update

We are experiencing SMS delivery delays when sending and receiving messages to all networks in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Feb 21, 2023 - 16:10 PST

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays over a subset of Domestic Longcodes to networks in Mexico. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 21, 2023 - 15:52 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).