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        Issue with Inbound Forwarded Calls from Verizon Missing Webhook Parameters

        Incident Report for Twilio

        Resolved

        Inbound forwarded calls from Verizon are now operating normally. This incident is resolved
        Posted Oct 18, 2023 - 07:19 PDT

        Update

        Inbound forwarded calls from Verizon are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Oct 18, 2023 - 07:04 PDT

        Monitoring

        Inbound forwarded calls from Verizon are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Oct 18, 2023 - 06:33 PDT

        Update

        We're aware of an issue with inbound forwarded calls from Verizon missing the "forwarded_from" parameter in Programmable Voice webhooks. Our engineering team is actively investigating and we expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Oct 17, 2023 - 23:04 PDT

        Update

        We're aware of an issue with inbound forwarded calls from Verizon missing the "forwarded_from" parameter in Programmable Voice webhooks. Our engineering team is actively investigating and we expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Oct 17, 2023 - 19:04 PDT

        Update

        We're aware of an issue with inbound forwarded calls from Verizon missing the "forwarded_from" parameter in Programmable Voice webhooks. Our engineering team is actively investigating and we expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Oct 17, 2023 - 17:04 PDT

        Update

        We're aware of an issue with inbound forwarded calls from Verizon missing the "forwarded_from" parameter in Programmable Voice webhooks. Our engineering team is actively investigating and we expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Oct 17, 2023 - 16:06 PDT

        Investigating

        We've become aware of a potential issue with inbound forwarded calls missing the "forwarded_from" parameter in voice webhooks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Oct 17, 2023 - 15:44 PDT
        This incident affected: PROGRAMMABLE VOICE US1 (SIP Interface US1).