SMS Delivery Delays to Multiple Small Networks in the United States for a Subset of Short Codes and Long Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Multiple Small Networks in the United States for a Subset of Short Codes and Long Codes. This incident has been resolved.

Posted Sep 23, 2025 - 19:28 PDT

Monitoring

We are observing recovery in SMS Delivery Delays to Multiple Small Networks in the United States for a Subset of Short Codes and Long Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 23, 2025 - 17:28 PDT

Update

We continue to observe SMS delivery delays when sending messages to small networks in the United States in a subset of short codes and long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 23, 2025 - 17:00 PDT

Update

Posted Sep 23, 2025 - 15:08 PDT

Update

Posted Sep 23, 2025 - 13:27 PDT

Update

Posted Sep 23, 2025 - 11:24 PDT

Update

We are observing degradation over additional small networks in the United States in a subset of short codes and long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 23, 2025 - 10:19 PDT

Update

We are observing SMS delivery report delays when sending messages to Altice in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 23, 2025 - 09:30 PDT

Update

We continue to observe SMS delivery delays when sending messages to Altice in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 23, 2025 - 09:07 PDT

Investigating

We are again observing SMS delivery delays when sending messages to Altice in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 23, 2025 - 07:38 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Altice in United States. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 23, 2025 - 06:46 PDT

Update

We are still experiencing SMS delivery delays when sending messages to Altice in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 23, 2025 - 02:37 PDT

Update

We are still experiencing SMS delivery delays when sending messages to Altice in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 23, 2025 - 00:48 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Altice in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 22, 2025 - 23:53 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America, SMS Short Code, North America).