Errors Accessing Twilio Customer Support Systems

Incident Report for Twilio

Resolved

This issue has been resolved.

Posted Sep 16, 2019 - 13:32 PDT

Identified

We are continuing to work with our service provider to restore service.

Posted Sep 16, 2019 - 12:23 PDT

Investigating

Our customer support system is currently unavailable. Customers may experience errors submitting support tickets via web or email, calling Twilio customer support, or using live chat support. We have escalated the issue with our provider.

Posted Sep 16, 2019 - 11:45 PDT

This incident affected: TWILIO PLATFORM (Customer Support Center).