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        Delivery issue for messages sent towards Telkomsel Indonesia

        Incident Report for Twilio

        Resolved

        Delivery issue for messages sent towards Telkomsel Indonesia has been resolved.
        Posted May 17, 2018 - 03:31 PDT

        Monitoring

        Our carrier partner has fixed the issue and restored the service towards Telkomsel Indonesia. We continue to monitor.
        Posted May 17, 2018 - 02:38 PDT

        Identified

        Our carrier partner has identified the issue on their platform and carrier partner is working on a fix to restore the service towards Telkomsel Indonesia. Next update will be provided in 1 hour.
        Posted May 17, 2018 - 02:21 PDT

        Investigating

        Our engineering team is investigating an issue with delivery of messages towards Telkomsel Indonesia. Our engineers have escalated with the carrier and carrier is investigating the issue.
        Posted May 17, 2018 - 01:53 PDT
        This incident affected: PROGRAMMABLE MESSAGING (SMS).
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