SMS Delivery Failures to Telkom network in South Africa

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to Telkom network in South Africa. This incident has been resolved.

Posted Jun 28, 2021 - 14:54 PDT

Monitoring

We are observing successful SMS delivery to Telkom network in South Africa. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 28, 2021 - 12:55 PDT

Update

We continue to experience SMS delivery failures when sending to the Telkom network in South Africa via local long codes for a small percentage of Twilio traffic. Our engineers are still working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jun 28, 2021 - 08:55 PDT

Update

We are still experiencing SMS delivery failures when sending to the Telkom network in South Africa via local long codes for a small percentage of Twilio traffic. Our engineers continue to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 28, 2021 - 07:11 PDT

Update

We are experiencing SMS delivery failures when sending to the Telkom network in South Africa via local long codes for a small percentage of Twilio traffic. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 28, 2021 - 06:24 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS delivery failures to the Telkom network in South Africa. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 28, 2021 - 06:13 PDT