Increase in calls being terminated due to no audio being received

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Feb 14, 2020 - 09:46 PST

Monitoring

Our team has identified and addressed the outage. We're now seeing all calls successfully establishing audio in both directions. We'll continue to monitor and update this status with new information if necessary.

Posted Feb 14, 2020 - 09:23 PST

Update

We continue to investigate the increased incidence of one way audio in PSTN calls and Twilio Interconnect calls in the US1 region. We will provide further updates in 1 hour

Posted Feb 14, 2020 - 08:21 PST

Update

We are continuing to investigate this issue.

Posted Feb 14, 2020 - 07:18 PST

Investigating

We are observing an Increase in calls being terminated due to no audio being received (error 32014) Our on call engineers are investigating and we will provide further updates in 1 hour

Posted Feb 14, 2020 - 07:16 PST

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1) and INTERCONNECT.