Report an Incident
Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      Increase in calls being terminated due to no audio being received
      Incident Report for Twilio
      Resolved
      This incident has been resolved.
      Posted Feb 14, 2020 - 09:46 PST
      Monitoring
      Our team has identified and addressed the outage. We're now seeing all calls successfully establishing audio in both directions. We'll continue to monitor and update this status with new information if necessary.
      Posted Feb 14, 2020 - 09:23 PST
      Update
      We continue to investigate the increased incidence of one way audio in PSTN calls and Twilio Interconnect calls in the US1 region. We will provide further updates in 1 hour
      Posted Feb 14, 2020 - 08:21 PST
      Update
      We are continuing to investigate this issue.
      Posted Feb 14, 2020 - 07:18 PST
      Investigating
      We are observing an Increase in calls being terminated due to no audio being received (error 32014) Our on call engineers are investigating and we will provide further updates in 1 hour
      Posted Feb 14, 2020 - 07:16 PST
      This incident affected: PROGRAMMABLE VOICE (PSTN) and INTERCONNECT.
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