SMS Delivery Delays to West Central Wireless Network US

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to West Central Wireless Network in the US. This incident has been resolved.

Posted Jul 13, 2022 - 15:22 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to West Central Wireless Network in the US from local long codes and short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 13, 2022 - 13:27 PDT

Update

We are experiencing SMS delivery delays when sending messages to West Central Wireless Network in the US from local long codes and short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 13, 2022 - 12:35 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS Delivery Delays to West Central Wireless Network US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 13, 2022 - 12:07 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America, SMS Short Code, North America).