We have fully investigated the delayed billing of phone numbers in March issue, and it was determined that the impact was limited to a small set of customers, who will be contacted individually to address any concerns. All systems are operational.
Posted Apr 13, 2021 - 12:48 PDT
Update
We are continuing to investigate delayed billing of phone numbers in March for a subset of customers. We expect to provide another update in 2 hours.
Posted Apr 13, 2021 - 12:38 PDT
Update
We are investigating delayed billing of phone numbers in March for a subset of customers. We expect to provide another update in 60 minutes.
Posted Apr 13, 2021 - 11:37 PDT
Investigating
We've become aware of a potential issue with phone number billing in the month of March for a small subset of customers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Apr 13, 2021 - 11:07 PDT
This incident affected: TWILIO PLATFORM (Billing) and PHONE NUMBERS.
