Super SIMs with existing data sessions are now sending and receiving data successfully. This incident has been resolved.
Posted Aug 05, 2020 - 12:20 PDT
Monitoring
We are seeing recovery and are monitoring for any changes. We will provide another update in 2 hours or as soon as we have more information.
Posted Aug 05, 2020 - 10:26 PDT
Update
Our engineering team is continuing to investigate this issue. An update will be provided in 2 hours or as soon as we have more information.
Posted Aug 05, 2020 - 10:06 PDT
Update
Super SIMs with existing data sessions may have lost the ability to send or receive data. Reattaching to the network should restore data connectivity for impacted devices
Posted Aug 05, 2020 - 09:08 PDT
Investigating
Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
