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        IOT & Wireless[Super SIM] Degraded service on TEF CO IMSI

        Incident Report for Twilio

        Resolved

        Super SIMs with existing data sessions are now sending and receiving data successfully. This incident has been resolved.
        Posted Aug 05, 2020 - 12:20 PDT

        Monitoring

        We are seeing recovery and are monitoring for any changes. We will provide another update in 2 hours or as soon as we have more information.
        Posted Aug 05, 2020 - 10:26 PDT

        Update

        Our engineering team is continuing to investigate this issue. An update will be provided in 2 hours or as soon as we have more information.
        Posted Aug 05, 2020 - 10:06 PDT

        Update

        Super SIMs with existing data sessions may have lost the ability to send or receive data. Reattaching to the network should restore data connectivity for impacted devices
        Posted Aug 05, 2020 - 09:08 PDT

        Investigating

        Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Aug 05, 2020 - 08:57 PDT