Delays in the availability of Transcriptions

Incident Report for Twilio

Resolved

The transcription service is fully operational. Transcriptions for new calls are being processed and made available as usual. Transcriptions for calls made between 9:35am and 3:10pm are delayed and will become available over the next 24 hours

Posted Feb 28, 2017 - 18:16 PST

Identified

We are experiencing an indefinite delay for providing transcriptions on recordings since 9:37 AM PST today. Our engineering team is working on a resolution.

Posted Feb 28, 2017 - 16:38 PST

This incident affected: PROGRAMMABLE VOICE US1 (Recording Transcriptions US1).