Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      Increase in the Number of Completed Tasks Returned from the Public API for a Subset of Customers
      Incident Report for Twilio
      Resolved
      Tasks have been purged and TaskRouter is operating normally at this time.
      Posted Apr 23, 2021 - 10:15 PDT
      Monitoring
      Tasks have been purged in TaskRouter, the system is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Posted Apr 23, 2021 - 09:45 PDT
      Update
      We have implemented a fix. Full recovery will take 24 hours as affected Tasks are purged. We will provide another update in 24 hours or as soon as more information becomes available.
      Posted Apr 22, 2021 - 12:45 PDT
      Identified
      We continue to address the increase in the number of completed tasks returned from the public API or viewed in console with Twilio TaskRouter affecting a subset of customers. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Posted Apr 22, 2021 - 10:46 PDT
      Monitoring
      We continue to address the increase in the number of completed tasks returned from the public API or viewed in console with Twilio TaskRouter affecting a subset of customers. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Posted Apr 22, 2021 - 10:45 PDT
      Identified
      We are addressing the increase in the number of completed tasks returned from the public API or viewed in console with Twilio TaskRouter affecting a subset of customers. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Posted Apr 22, 2021 - 09:48 PDT
      Update
      We continue to investigate an increase in the number of completed tasks returned from the public API or viewed in console with Twilio TaskRouter for a subset of customers. We expect to have an update in 2 hours or as soon as more information becomes available.
      Posted Apr 22, 2021 - 07:50 PDT
      Update
      We are investigating an increase in the number of tasks returned from the public API or viewed in console with Twilio TaskRouter for a subset of customers. We expect to have an update in 1 hour or as soon as more information becomes available.
      Posted Apr 22, 2021 - 06:51 PDT
      Investigating
      Our monitoring systems have detected a potential issue with Twilio TaskRouter for a subset of customers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Posted Apr 22, 2021 - 06:18 PDT
      This incident affected: FLEX (TaskRouter).