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Twilio Services
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    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        Increase in the Number of Completed Tasks Returned from the Public API for a Subset of Customers

        Incident Report for Twilio

        Resolved

        Tasks have been purged and TaskRouter is operating normally at this time.
        Posted Apr 23, 2021 - 10:15 PDT

        Monitoring

        Tasks have been purged in TaskRouter, the system is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Apr 23, 2021 - 09:45 PDT

        Update

        We have implemented a fix. Full recovery will take 24 hours as affected Tasks are purged. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Apr 22, 2021 - 12:45 PDT

        Identified

        We continue to address the increase in the number of completed tasks returned from the public API or viewed in console with Twilio TaskRouter affecting a subset of customers. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Apr 22, 2021 - 10:46 PDT

        Monitoring

        We continue to address the increase in the number of completed tasks returned from the public API or viewed in console with Twilio TaskRouter affecting a subset of customers. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Apr 22, 2021 - 10:45 PDT

        Identified

        We are addressing the increase in the number of completed tasks returned from the public API or viewed in console with Twilio TaskRouter affecting a subset of customers. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Apr 22, 2021 - 09:48 PDT

        Update

        We continue to investigate an increase in the number of completed tasks returned from the public API or viewed in console with Twilio TaskRouter for a subset of customers. We expect to have an update in 2 hours or as soon as more information becomes available.
        Posted Apr 22, 2021 - 07:50 PDT

        Update

        We are investigating an increase in the number of tasks returned from the public API or viewed in console with Twilio TaskRouter for a subset of customers. We expect to have an update in 1 hour or as soon as more information becomes available.
        Posted Apr 22, 2021 - 06:51 PDT

        Investigating

        Our monitoring systems have detected a potential issue with Twilio TaskRouter for a subset of customers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Apr 22, 2021 - 06:18 PDT
        This incident affected: FLEX (TaskRouter).
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