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        SMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan

        Incident Report for Twilio

        Update

        We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to K-Cell network subscribers in Kazakhstan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Nov 11, 2026 - 17:07 PST

        Monitoring

        We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to K-Cell network subscribers in Kazakhstan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 11, 2026 - 14:58 PST

        Update

        Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to K-Cell network subscribers in Kazakhstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Nov 11, 2026 - 13:49 PST

        Identified

        Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to K-Cell network subscribers in Kazakhstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Nov 11, 2026 - 13:43 PST
        This incident affects: CARRIER NETWORK (SMS, APAC).