Toll Free Message and Delivery Report Delays When Sending to Rogers Network Canada

Incident Report for Twilio

Resolved

We are no longer experiencing issues with Toll Free Message and DLR Delays to Rogers. This incident has been resolved.

Posted May 23, 2022 - 12:01 PDT

Monitoring

We are observing recovery in receiving message delivery reports when sending toll free messages to Rogers Canada. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 23, 2022 - 10:07 PDT

Update

We are experiencing delays in receiving message delivery reports when sending toll free messages to Rogers Canada. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 23, 2022 - 09:09 PDT

Investigating

Our monitoring systems have detected a potential issue with Toll Free Message and DLR Delays to Rogers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 23, 2022 - 08:58 PDT

This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).