Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Toll Free Message and Delivery Report Delays When Sending to Rogers Network Canada
Incident
Report for Twilio
Resolved
We are no longer experiencing issues with Toll Free Message and DLR Delays to Rogers. This incident has been resolved.
Monitoring
We are observing recovery in receiving message delivery reports when sending toll free messages to Rogers Canada. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We are experiencing delays in receiving message delivery reports when sending toll free messages to Rogers Canada. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Toll Free Message and DLR Delays to Rogers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).